Below are frequently asked questions, you may find the answer for yourself
You can easily make your purchases at www.twininas.gr by following the steps below: Find the products you like from the categories on the homepage. Use the “Add to Cart” button to place each product you like in the shopping cart. Once you have finished your shopping, go to the shopping cart located at the top right, click on it, and follow the steps to complete your purchase. For any further information, please do not hesitate to contact us at info@twininas.gr.
You do not need to create a personal account to make a purchase from www.twininas.gr. However, by creating your personal account, which is a quick process, you have the option to save personal information and shipping addresses so that you do not have to enter them for each order.
The process is simple and quick. You can register by clicking on ‘My Account’ in the upper right corner of the page and following the steps to complete it.
Payment on www.twininas.gr can be made through 2 different methods:
– With a credit or debit card
– With cash on delivery
Details about the payment methods can be found by clicking on the ‘Payment Methods’ button at the bottom of the page.”
When you place an order on www.twininas.gr, you will receive an email informing you of the shipping process. Once your order is shipped, you will be provided with a tracking code, which you can to track its progress through delivery. To view the history of the order(s) you have placed in our store, click on ‘My Account,’ and then select ‘Orders’ from the menu that opens on the left side of the page.
The delivery of our products in Greece is carried out by the Hellenic Post Courier (doorstep delivery), and takes 1-5 business days, depending on your location. For international shipments, we use the postal service (ELTA – Hellenic Post), and delivery is made within 7-14 days. For any clarification regarding the shipment and delivery of your order, you can contact us at info@twininas.gr as well as the courier store in your area.
The cost of delivery depends on the method of payment and shipment, as well as the country to which the package is being sent. You can see the cost in the ‘Shipping Methods’ at the bottom of the page. For international shipments, any customs fees are the responsibility of the recipient. Twininas.gr is not responsible for any taxes or duties that may arise in international shipments.
In case you have not received an order confirmation email after submitting it, please check your spam folder. Alternatively, make sure you have correctly entered your email address.
If, for any reason, you wish to exchange or return the product you purchased, you can contact us at info@twininas.gr to inform you about the process of exchanging or returning the product. The product must be returned in its original packaging with the payment receipt within 10 days from the day you received it.
Due to hygiene reasons, earrings cannot be exchanged or returned. Cannot be exchanged or returned also sale products.
By visiting the login page of your account, click on ‘Forgot your password,’ and an email will be sent to you for the process of acquiring a new password.
Every piece of jewelry requires our care to withstand and remain unchanged over time. We provide you with some useful tips for their proper maintenance.
While the gold layer provides some tarnish resistance, gold-plated silver jewelry can still be susceptible to tarnishing over time, depending on factors such as exposure to air, moisture, and skin acidity.
To protect your jewelry from wear and tear, it is advisable to protect them from moisture. Protect them from water, detergents, lacquer, and various sprays, creams, and your fragrance (first, spray, and after it dries, place the jewelry).
Store your jewelry in a clean and dry space. It’s best to keep your jewelry in a fabric-lined case that has compartments and dividers for your jewelry. This will prevent scratching and tangling.
After each use, you can clean them with a soft cloth.
For sterling silver jewelry, get an anti-tarnish bag or cloth to limit exposure to air and moisture.
Remove before going to bed. Handmade jewelry is more susceptible.
Use a padded box or cloth bag to keep pieces separate from other items when traveling.
